Refund & Returns Policy

1. Our Commitment

At CustomPetArts, every custom pet art order is created around your chosen photographs and design preferences.

Because personalized artwork and print-on-demand products are made specifically for you, our refund and return options differ from those for standard, mass-produced merchandise.

We want you to receive an order that reasonably matches the product and customization options you selected. If something goes wrong, please contact us so we can review the issue and determine an appropriate solution.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable law.

2. Free AI Previews

Where offered, initial AI-generated previews are provided free of charge.

You are not required to purchase a product simply because you have uploaded a photograph or received a preview.

If you do not like the previews, you may choose not to continue with a paid order.

Free previews are preliminary creative outputs. They may contain inaccuracies, inconsistencies, or details that differ from your original photograph.

3. Paid Custom Digital Artwork

Once you select a design and pay for a digital artwork product, we may begin human quality review, additional image generation, file preparation, and final delivery.

Because these services are personalized, change-of-mind refunds are generally not available after final custom artwork has been delivered, except where required by applicable law or expressly stated otherwise at checkout.

However, we will review requests involving:

• A corrupted, inaccessible, or unusable delivered file.
• A final file that materially differs from the purchased product or agreed customization.
• A significant processing or delivery error caused by us.
• A material quality issue that we are unable to correct within a reasonable time.

Depending on the issue, we may offer a corrected file, a reasonable re-creation, or a refund.

Minor artistic differences, including variations in fur texture, background details, color, or other AI-generated elements, do not automatically qualify for a refund if the delivered artwork substantially matches the selected design and product description.

4. Personalized Physical Products

Physical products may include art prints, framed prints, canvases, blankets, mugs, phone cases, and other merchandise made specifically for your order.

Because these products are personalized and produced on demand, we generally do not accept returns or offer refunds solely because:

• You changed your mind after production began.
• You selected the wrong product, size, or customization option.
• You no longer want the item.
• You expected an exact photographic reproduction of an artistic interpretation.
• Minor variations in color, texture, placement, or appearance occur within reasonable manufacturing tolerances.

This policy does not apply to defects, incorrect items, significant printing problems, or other circumstances in which a refund, replacement, or other remedy is required by law.

5. Damaged, Defective, or Incorrect Items

If your physical product arrives damaged, defective, incorrectly manufactured, or materially different from what you ordered, please contact us within 7 calendar days of delivery, where reasonably possible.

To help us investigate, please provide:

1. Your order number.
2. A description of the problem.
3. Clear photographs of the item and any visible damage.
4. Photographs of the packaging, where relevant.

Please keep the item and packaging until we advise you whether they are needed for the claim.

We will review the issue and may offer an appropriate remedy, such as:

• A replacement product.
• A corrected or reprinted item.
• A refund, in whole or in part, where appropriate.
• Another solution agreed upon with you.

We may coordinate with our production or fulfillment provider to investigate the issue.

The seven-day request period is intended to help us resolve problems promptly. It does not waive any non-waivable rights you may have under applicable law.

6. Lost or Delayed Shipments

Shipping and delivery estimates are not guarantees unless expressly stated otherwise or required by law.

If your tracking information indicates that a package is lost, has not moved for an unusually long period, or was marked delivered but cannot be located, contact us at hello@custompetarts.com.

We will review the tracking information and coordinate with the relevant carrier or fulfillment provider where appropriate.

Depending on the circumstances, we may arrange a replacement, refund, or other reasonable remedy.

We will not treat a shipment as conclusively resolved merely because a tracking page displays a delivery status if the available evidence warrants further investigation.

7. Order Cancellations and Changes

Please contact us as soon as possible if you need to cancel or change an order.

Before production begins, we will make reasonable efforts to accommodate a cancellation or change, subject to the work already completed and any applicable refund rights.

Once an order enters production, cancellation, address changes, product changes, or other modifications may no longer be possible.

For personalized digital artwork, work may begin shortly after payment. If you request cancellation after work has started, any refund will depend on the stage of completion, the applicable checkout terms, and applicable law.

We will not use this policy to override a statutory cancellation or withdrawal right where one applies.

8. Artwork Revisions

If the final artwork has a material issue, contact us at hello@custompetarts.com with your order number and a description of the problem.

Where reasonable, we may attempt to correct the artwork before considering a refund.

Revisions intended to fix an error or bring the artwork into substantial conformity with the order are different from requests for a new artistic direction or changes to preferences after approval.

Additional redesigns, new styles, or changes unrelated to a defect may require an additional fee, which we will communicate before proceeding.

9. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Processing times depend on your payment provider and financial institution. We will communicate the refund amount and any relevant next steps.

If only part of an order is affected, we may issue a partial refund where appropriate.

We will not charge a return or restocking fee unless it is disclosed where required and permitted by applicable law.

10. How to Request a Refund or Replacement

Email hello@custompetarts.com with the subject line “Refund or Order Issue.”

Please include:

• Your name and order number.
• The email address associated with your order.
• Whether your request concerns digital artwork or a physical product.
• A description of the issue.
• Relevant screenshots or photographs, if applicable.

We aim to acknowledge requests within 2 business days and provide a substantive response within 7 business days, although complex claims may take longer.

These are our service targets, not a limitation on any deadline or remedy required by law.

11. Orders Canceled by Us

If we cannot fulfill a paid order, we may cancel it and issue a refund for the unfulfilled portion.

We may also cancel or decline orders involving suspected fraud, unlawful content, rights violations, technical errors, or unavailable products.

Where a cancellation affects a paid order, we will communicate the outcome and any applicable refund.

12. Contact Us

For refund, return, replacement, or cancellation requests:

Business Name: CustomPetArts
Email: hello@custompetarts.com
Website: www.custompetarts.com