Terms of Service

1. Introduction

Welcome to CustomPetArts (“we,” “us,” or “our”). We create personalized pet artwork using artificial intelligence (AI), human quality review, and, where applicable, print-on-demand manufacturing.

These Terms of Service (“Terms”) govern your access to and use of www.custompetarts.com, including our website, custom artwork services, digital downloads, personalized merchandise, and related services (collectively, the “Services”).

By accessing our website, submitting a photo, placing an order, or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.

2. Our Services

Our Services may include:

• Uploading photographs of pets.
• Selecting an artistic style, background, or other customization options.
• Generating AI-assisted artwork previews.
• Reviewing and selecting a preferred design.
• Purchasing personalized digital artwork or physical products.
• Human quality review and preparation of approved artwork.
• Printing, packaging, and shipping through third-party fulfillment providers.

Features, products, customization options, and availability may change over time.

AI-generated previews are intended to help you choose a design. They are not necessarily final, print-ready files or guaranteed representations of the final product.

3. Photos and Content You Submit

You are responsible for all photographs, images, text, and other materials you upload or submit (“Customer Content”).

By submitting Customer Content, you confirm that:

1. You own the content or have permission to use it for the Services.
2. You have the rights and permissions necessary for us to process the content and create artwork from it.
3. Your submission does not knowingly infringe another person's copyright, trademark, privacy, publicity, or other legal rights.
4. Your submission does not contain unlawful material or content prohibited by these Terms.

You retain your ownership rights in your original photographs, subject to any rights belonging to their actual owners.

You grant us a limited, non-exclusive, worldwide license to host, reproduce, process, modify, transmit, and use your Customer Content solely as reasonably necessary to provide, secure, support, and improve the Services, subject to our Privacy Policy and any separate consent you provide.

This license may include processing by AI providers, human reviewers, hosting services, and fulfillment providers where necessary to complete your order.

We will not use your identifiable pet photographs or personalized artwork in public marketing, advertising, or promotional galleries unless you separately authorize that use.

We may reject or remove content that violates these Terms or creates legal, security, or operational risks.

4. AI-Generated Artwork and Limitations

Our Services use AI tools to transform pet photographs into artistic interpretations.

AI-generated results may differ from the original photograph in appearance, anatomy, fur texture, colors, markings, accessories, proportions, or background details. Results can vary even when the same photograph and settings are used.

You acknowledge that:

• AI previews may contain visual inaccuracies or imperfections.
• A generated image may not reproduce every distinguishing feature of your pet.
• Different generations may produce different results.
• Human quality review is intended to identify and correct certain issues, but cannot guarantee perfection.
• Screen colors and displayed mockups may differ from printed colors and physical products.

We aim to produce artwork that reasonably reflects your selected design and the photographs you provide. If the final artwork or product has a material defect, our Refund & Returns Policy explains how to request assistance.

5. Previews, Orders, and Payment

Where offered, initial AI artwork previews are provided free of charge. A free preview does not constitute a completed paid order.

The general purchase process is:

1. Upload photographs and choose your customization options.
2. Review the available artwork previews.
3. Select your preferred design and product, where applicable.
4. Complete payment.
5. Allow us to perform human review and prepare the final artwork.
6. Receive your digital product or have your physical product manufactured and shipped.

The precise process may vary by product.

Prices, applicable taxes, shipping charges, and other disclosed fees will be shown during checkout or otherwise communicated before purchase.

Your order is not accepted until we confirm it or otherwise communicate acceptance. We reserve the right to cancel an order when reasonably necessary, including for suspected fraud, unavailable products, pricing errors, technical issues, or inability to fulfill the order. If we cancel a paid order, we will refund amounts paid for the canceled portion, subject to applicable law.

You authorize us and our payment processor to charge your selected payment method for the amount disclosed at checkout.

6. Human Review and Revisions

Paid orders may undergo human quality review before final artwork is delivered or sent to production.

We may make reasonable adjustments to improve composition, image quality, print suitability, or consistency with your selected options.

Where revisions are offered, their availability and scope will be communicated with the applicable product or order. Unless expressly stated, unlimited revisions are not included.

If we cannot reasonably correct a material issue with your order, we may offer a replacement, re-creation, refund, or other appropriate remedy under our Refund & Returns Policy and applicable law.

7. Digital Products

Digital products may be delivered electronically through a download link, customer gallery, or email.

You are responsible for providing a valid email address and maintaining access to any download or gallery link we provide.

Unless otherwise stated, digital products are licensed for personal, non-commercial use. You may download, display, print, and reproduce the purchased artwork for your personal use.

You may not resell, redistribute, sublicense, or commercially exploit the digital files, or use them to create products for sale, without our written permission and any rights required from other relevant rights holders.

These restrictions do not override any rights you have under applicable copyright law.

8. Physical Products and Fulfillment

We may offer physical products such as art prints, framed prints, canvases, blankets, mugs, phone cases, and other personalized merchandise.

Physical products may be manufactured and shipped by third-party print-on-demand providers.

We are responsible for the customer-facing ordering experience, but the actual manufacturing, packaging, shipping, and delivery may be performed by third parties.

Production times and delivery estimates are estimates, not guarantees, unless expressly stated otherwise or required by law. Delays may occur because of manufacturing capacity, carrier disruptions, weather, customs, incorrect addresses, or other circumstances outside our reasonable control.

You are responsible for providing an accurate shipping address. Contact us promptly if you discover an error, although we cannot guarantee that an order can be changed after it enters production.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us under our Refund & Returns Policy.

9. Pricing, Taxes, and Promotions

Prices are displayed in the currency identified at checkout. Taxes and shipping charges may be added where applicable.

Promotional offers may have separate eligibility requirements, expiration dates, or restrictions. We may correct pricing errors and cancel affected orders, refunding amounts paid where appropriate.

We will not use this section to remove rights that consumers have under applicable law.

10. Intellectual Property and Artwork Rights

Our website, branding, logos, text, interface, original design assets, and other materials we own are protected by applicable intellectual property laws.

Between you and us, you retain your rights in Customer Content, and we retain our rights in our website, branding, proprietary materials, and any original elements we own.

For completed artwork you purchase, we grant you a non-exclusive license to use the delivered artwork for the personal purposes described in Section 7, unless the applicable product listing or written agreement states otherwise.

AI-generated artwork may contain elements that are not eligible for copyright protection, and we do not guarantee that every element of a generated design qualifies for exclusive ownership or that a design is unique worldwide.

You are responsible for ensuring that any use beyond the rights granted to you is lawful.

11. Prohibited Uses

You may not use the Services to:

• Upload content you do not have permission to use.
• Infringe intellectual property, privacy, or publicity rights.
• Submit unlawful, exploitative, or abusive content.
• Interfere with the website, attempt unauthorized access, or bypass security measures.
• Reverse engineer, scrape, or exploit the Services in ways prohibited by law.
• Commit fraud or misuse payment, refund, or promotional systems.
• Resell or commercially exploit purchased artwork beyond the rights granted to you.

We may suspend access or refuse service when reasonably necessary to protect our business, customers, or third parties, subject to applicable law.

12. Refunds and Cancellations

Our Refund & Returns Policy forms part of these Terms.

Because personalized artwork and print-on-demand products are created for individual customers, certain change-of-mind returns may not be available once production or final delivery has occurred. However, this does not eliminate any remedies required by applicable law or our obligations for defective, incorrect, or materially nonconforming products.

Please review the Refund & Returns Policy before purchasing.

13. Third-Party Services

The Services may rely on third-party platforms for AI processing, hosting, payment processing, email delivery, analytics, storage, and product fulfillment.

Those services may have their own terms and privacy practices. We are not responsible for independent services to the extent permitted by law, but we will take reasonable steps to select and manage providers appropriate to our business.

Our use of third-party services does not remove our own legal responsibilities to you.

14. Disclaimers

To the extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee uninterrupted website availability, error-free AI generation, or that every generated result will meet subjective expectations.

Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including loss of profits, data, or business opportunities.

To the extent permitted by law, our total liability for claims arising from a particular paid order will not exceed the amount you paid us for that order.

These limitations do not apply where prohibited by law, including where liability cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses, liabilities, and costs arising directly from your material breach of these Terms or your infringement of a third party’s rights through Customer Content you submitted.

This section does not require you to indemnify us for our own unlawful conduct or waive rights that cannot lawfully be waived.

17. Privacy

Our collection and use of personal information are described in our Privacy Policy, which forms part of these Terms.

By using the Services, you acknowledge that personal information may be processed as described in that policy. Where applicable law requires separate consent, we will seek it separately.

18. Changes to These Terms

We may update these Terms to reflect changes in our Services, operations, or legal requirements.

We will update the “Last Updated” date when changes are made. Where legally required, we will provide additional notice or obtain consent. Changes will not retroactively remove rights you already have under applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any dispute will be handled in a court with appropriate jurisdiction, subject to applicable law. Nothing in this section prevents a consumer from exercising non-waivable rights in their place of residence.

20. Contact Us

For questions about these Terms, orders, or our Services, contact:

Business Name: CustomPetArts
Email: hello@custompetarts.com
Website: www.custompetarts.com